Athlone's Aidan honoured once again for top customer service

The outstanding customer service provided by Athlone Irish Rail worker Aidan Fallon has been recognised for the second year in a row.

A popular and friendly member of staff at Athlone railway station, Aidan was selected as the the overall winner nationally in the Customer Experience (CX) category for Irish Rail station staff.

He was presented with his award at Iarnród Éireann's second annual CX Awards, held on October 15 last at the Aviva Stadium in Dublin.

This follows on from the local man being named as a regional winner and finalist in the in-station Customer Experience category at the inaugural CX Awards event in September 2023.

Derrick Curran, speaking about Aidan's recognition in the category, referred to his professionalism and welcoming manner.

"For me, Aidan is the model customer service agent," said Mr Curran.

He went on to note the professional manner Aidan always presents to customers, his willingness to be friendly and personable, and the tidy nature of his station, on top of his positive interactions with Iarnród Éireann passengers.

The CX awards aim to recognise rail workers "who have not only met, but exceeded expectations, demonstrating an unwavering dedication to putting customers first".

Iarnród Éireann CEO Jim Meade congratulated Aidan and the other winners and finalists for their achievements in the field of customer experience, and highlighted the need to continuously strive for improvement.