Athlone's Aidan earns Irish Rail customer service award

Aidan Fallon, a member of staff at Athlone railway station, has been honoured by Irish Rail for the excellent service he provides to customers.

Aidan was named regional winner and was a finalist in the in-station Customer Experience (CX) Excellence category at Iarnród Éireann’s inaugural CX Awards held in the Aviva Stadium, Dublin, recently.

Nominees praised Aidan for his dedication to customers. One example of this was when a Galway train was recently delayed in Athlone, and Aidan approached all of the passengers in person to explain the reason for the delay.

"Aidan is a great example of a customer-focused approach," said Irish Rail.

It added that he was renowned for being approachable and eager to help both customers and colleagues alike.

The CX awards aim to recognise railway workers "who have not only met, but exceeded expectations, demonstrating an unwavering dedication to putting customers first".

Speaking at the awards, CEO of Iarnród Éireann Jim Meade said: "These awards give recognition to members of my team who go the extra mile to provide excellent customer service to our customers and to our colleagues.

"Aidan exemplifies our company values and is a worthy winner."